QuickBooks has become an integral part of millions of business all over the world. QuickBooks Company Files are the most important part of QuickBooks software as it contains all the financial information about your QuickBooks software. There can be several instances when you face certain issues with your QuickBooks company files and you can be restricted to open your QuickBooks company files.

QuickBooks company file is missing or can’t be found is one of the most critical company file issues that doesn’t allow you use your company file. You may get the following error message when the error occurs:

  Warning: The company file you selected could not be found. You can try one of the following:

Choose the ‘Open or Restore Company…’ command from the ‘File’ menu to look for this file in a different directory.

(or)

Use the ‘Search’ tool from the Windows ‘Start Menu’ to search for this file in your computer.

This issue generally occurs when your system gets disconnected with the server where you’re your company files are located. This error can also occur if the company file was mistakenly removed from your system. This article will help you to resolve this company file issue by some manual steps. You can also contact us at our QuickBooks Customer Service Phone Number +1800-210-5289 to get an instant solution for your QuickBooks issues.

Causes Of The Company File Error

  • QuickBooks company files are corrupted or damaged.
  • Folder where your company file is saved is damaged or too deep.
  • Improper or incomplete installation of your QuickBooks software.
  • Virus or malware infection has infected your system files and company files.
  • A third-party application has mistakenly deleted QuickBooks company files

Resolve QuickBooks Company Files

If You Are Using Your QuickBooks File Over The Network:

Solution 1: Ping server to make sure you are connected to the network.

Performing this solution will help you check the current system is connected to your network.

  • Identify the name of your server computer.
    • Open the run command by pressing Windows + R keys
    • Type CMD in the search box and then click on OK.
    • In the command prompt, type ipconfig /all then press Enter.
    • Note down the Host Name (servername).
  • Type ping [name of your server] then hit Enter.
  • You will receive a reply for all packets separately.
    • If reply for each packet is received then your system is properly connected with the server.
    • If you get a slow reply or don’t get any reply then it means that your system is not properly connected to the server.

Solution 2: Search for all company files

On your server, type the following texts to perform a wild card search for each company file:

Note: You have to include the Asterisk (*) before the extension type to make sure the search works correctly.

  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Note down the file location when the file is found. If the file couldn’t be found then you have to connect with the Intuit QuickBooks Support department.

Solution 3: Open your file in QuickBooks

  • Opening a company file (.qbw) or an accountant’s copy (.qba)
    • From the main menu, go to File > Open or Restore Company
    • Select Open a Company File and then click on Next.
    • Select your company file from the location and click on Open.
  • Restoring a Backup (.qbb)
    • From the main menu, go to File > Open or Restore Company
    • Select Restore a Backup Company File and then click on Next.
    • Choose Local backup.
    • Select the company file and then select Next.
    • Choose the folder location where you want to restore the file.
    • Click on Save.
  • Restore an Accountants Copy Transfer file (.qbx)
    • From the main menu of QuickBooks, go to File > Open or Restore Company > Convert and Accountant’s Copy Transfer File.
    • Click on Next.
    • If the What the Accountant’s Copy Can and Can’t Do window occurs on your screen, click on Next.
    • Select the transfer file (.qbx) and then click on Open.
    • Choose the desired location where you want to save the Accountant’s Copy File and then click on Save.

If The Company File Is Located On Your Local System

Solution 1: Search for all company files

From your system, you need to perform a wild card search for each company file by typing one of the following into the search bar:

Note: You have to include the Asterisk (*) before the extension type to make sure the search works correctly.

  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Once you locate the files, note down their location and if you couldn’t locate the file, get connected with the QuickBooks Error Support department.

Solution 2: Open your file in QuickBooks

  • Opening a company file (.qbw) or an accountant’s copy (.qba)
    • Go to File > Open or Restore Company>Open a Company File
    • Click on Next.
    • Choose your QuickBooks company f on Open.
  • Restoring a Backup (.qbb)
    • Go to File > Open or Restore Company>Restore a Backup File
    • Select Next
    • Choose a available Local backup and then select the company file
    • Click on Next.
    • Save restored file wherever you want.
  • Restore an Accountants Copy Transfer file (.qbx)
    • From the File menu of QuickBooks, go to Open or Restore Company > Convert and Accountant’s Copy Transfer File.
    • Tap on Next.
    • Under the What the Accountant’s Copy Can and Can’t Do window, tap on Next.
    • Select the transfer file (.qbx) and then click on Open.
    • Choose the location where you want to save the Accountant’s Copy and then click on Save.

Contact Us For Support

The provided solution steps should allow you to get rid of the QuickBooks company file issue and you should now be able to locate and open your QuickBooks company file. In case if you are not able to resolve this QuickBooks Company File issue then you can contact us at our toll-free QuickBooks Support Phone Number +1800-210-5289 to get an instant support for all your issue.

Company File Is Missing Or Cannot Be Found
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