QuickBooks Point of Sale is one of the most important and appreciated add-on to the QuickBooks software as it allows you to track sales, customers and inventory with ease. It is specially designed for the retail businesses and it comes with so many features that helps you to track inventories, tracking old purchases, sales etc. However, sometimes you can face some errors and glitched in the QuickBooks POS application that hinders your workflow. QuickBooks POS XML Documents Error is one of them that occurs in your Point of Sale application.

There Is An Error In XML Document Within QuickBooks

The XML Document Error generally occurs when you try to create an invoice and you get the following error message:

Chances of problem in XML document (0, 0)


Error: Process fails to access file C:\ProgramData\Intuit\Entitlement Client\v(x)\SessionData.xml because some another process is handling the same file

This article will help you to resolve the XML Document Error by manual steps. You can also get an instant resolution for your issues by dialing our toll-free QuickBooks POS Support Phone Number +1800-551-2647.

Causes Behind The Error

The possible causes behind this XML error within QuickBooks are as given below:

  • xml file is either damaged or missing.
  • QuickBooks POS application Entitlement Client folder is damaged or too deep and QuickBooks can’t reach to the folder.
  • Damaged QuickBooks files
  • Installation of QuickBooks was not proper.

Solutions For The Issue

There are three different solutions that you can perform to resolve this XML Document Error. You have to perform the solution in the given sequence or if you know the actual cause of this error then you can perform that particular solution as well. Follow the below mentioned steps in order to fix the issue:

Solution 1: Rename Session Data

  • Press Windows + R keys from your keyboard to open the Run command.
  • Type msc in the search box and then hit Enter.
  • Right-click on the Intuit Entitlement Service vX and from the drop-down options, select Stop.
  • Open the File Explorer by pressing Windows + E
  • Go to the Folder and Search options and display all the hidden files.
  • Navigate to the folder: C:\ProgramData\Intuit\Entitlement Client\vX
  • Rename the xml file to OLDSessionData.xml.

Solution 2: Rename The Entitlement Client Folder

Note: Display all the hidden files and folders before you perform the following steps.

Open the File Explorer and go to the followingfolderfor renaming the Entitlement folder:

For Windows 10, 8.1, 8, 7 and Vista Users: C:\ProgramData\Intuit\Entitlement Client\v(x.x)

Rename the folder as:

  • Version 12.0 to v8
  • Version 2013 to v8
  • Version 10.0 to v6

Solution 3: Repair QuickBooks POS Application

You have to repair the QuickBooks POS application but before that you have to make sure that the POS application is not running on your system. Follow the below steps:

  • Open the File Explorer by pressing Windows + E
  • Navigate to top of the Window and click on Uninstall or Change a program.
  • Select the version of QB Point of Sale and then click on Uninstall/Change.
  • You will get the Installation wizard of QuickBooks Point of Sale.
  • Click on Next and then Repair
  • Wait for the process to get finished and then finally, click on Finish.
  • Run QuickBooks POS application to check if the error is resolved or not.

If you are still getting the same error even after repairing the software then you will have to reinstall your QuickBooks Point of Sale application or contact us at QuickBooks Error Support Phone Number +1800-551-2647.

Technical Support For QuickBooks Point Of Sale

The provided solutions should allow you to resolve the QuickBooks POS XML Document error. However, sometimes the error can become unrecoverable if the installation of POS application is damaged. In such cases, resolving the error manually becomes impossible and you have to look for assistance from QuickBooks experts. You can call us at our QuickBooks Support Phone Number +1800-551-2647 to get an instant resolution for all your QuickBooks issues.

There Is An Error In XML Document Within QuickBooks: Call Us At +1800-551-2647 For Support
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